Refund policy

Q: What is your return policy?

A: We accept returns on non-personalized items provided they are in resalable condition. Items must be returned within 30 days of receipt. Please contact our customer service team through the Contact Us page to initiate a return and receive further instructions.

Q: What constitutes "resalable condition"?

A: Resalable condition means the item is unused, undamaged, and in its original packaging. Any item showing signs of wear, damage, or alteration will not be eligible for a return.

Q: What if I receive an incorrect or defective item?

A: If you receive an item that is incorrect due to an error on our part or if the item is defective, we will rectify the situation at no cost to you. Please contact our customer service team immediately through the Contact Us page, providing details and photographic evidence of the issue. We will arrange for a replacement or correction as quickly as possible.

Q: How do I initiate a return or report an error?

A: Please contact our customer service team through the Contact Us page on our website. We will provide you with the necessary instructions and address any questions you may have.

Q: Are personalized items eligible for returns?

A: Due to the custom nature of personalized items, we cannot accept returns unless the item is incorrect or defective due to an error on our part.

 

 

Q: How do I return my item?

A: To initiate a return, please follow these steps:

1. Contact Customer Service: First, contact our customer service team via the Contact Us page on our website. This allows us to document your return and provide you with any specific instructions.

2. Packaging: Carefully package the item(s) you wish to return, ensuring they are in their original, resalable condition. If possible, use the original packaging.

3. Include Information: Inside the package, please include a note with your order number, your name, and the reason for the return.

4. Shipping Address: Ship the package to the following address:

   StickerChef 1149N MUK WA Dr. Manistique, MI 49854

5.  Shipping Method: We recommend using a trackable shipping method and retaining the tracking number for your records. You are responsible for the return shipping costs, except in cases where the return is due to an error on our part.

6. Processing: Once we receive your return, we will inspect the item(s) and process your refund or exchange within [Number] business days. You will receive a confirmation email once the process is complete.

Important Notes:

• Please ensure that the item(s) are in resalable condition, meaning they are unused, undamaged, and in their original packaging.
• Personalized items are not eligible for returns unless they are incorrect or defective due to an error on our part.
• If you have any questions or concerns, please do not hesitate to contact our customer service team.